Please note we will always ship to the address on your payment account. We ship all items from the UK and do not ship outside the UK. We use Royal Mail for all shipment. Free Royal Mail 48 postage for UK Mainland post only.

WE will not be held responsible for trays of lashes that are deemed to be faulty through incorrect use. If you believe a tray to be faulty you will be required to return the tray to us for testing. We will then test the lashes and determine if the lashes are actually faulty or not. If found to be faulty we will consider the amount to be refunded judging by how many lashes from the tray were returned. If not found to be faulty we will return the lashes to you. ​ We want our customers to be 100% satisfied with their purchase hence we offer 30 days return policy. We are happy to accept the item back if customer/s is/are not satisfied. All we ask is that customers cover the cost of return shipping. For cosmetics products, please ensure item is in same condition as it was when sold (unopened, unused and in original packaging). Otherwise, we cannot accept your returned item. Please inform us before returning any item.

If you are not available to receive your order and it is returned to us, your payment will be refunded minus any shipping charges already paid and any costs incurred in returning the package to us. If an attempt to deliver goods continues to fail through no fault of ours or the couriers (you are not in or have entered the wrong address etc.) and is subsequently returned to us, we will not refund for shipping, and the cost incurred to us for shipping, and the courier returning the goods will be deducted from any refunds.

Royal Mail 48 is a trackable service by Royal Mail. You have 30 days to notify us of non-receipt of order.

We offer money back guarantee if your item is determined to be faulty or lost in transit.

All payments are securely processed.

We follow UK privacy Policy.